{"id":31097,"date":"2020-12-29T14:40:52","date_gmt":"2020-12-29T13:40:52","guid":{"rendered":"https:\/\/indre24.no\/?p=31097"},"modified":"2020-12-29T14:40:52","modified_gmt":"2020-12-29T13:40:52","slug":"koronastenging-ga-telefonstorm","status":"publish","type":"post","link":"https:\/\/jobbhjelp.eu\/index.php\/2020\/12\/29\/koronastenging-ga-telefonstorm\/","title":{"rendered":"Koronastenging ga telefonstorm"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>25 prosent flere telefonhenvendelser til Statens vegvesen.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ny teknologi og selvbetjeningsl\u00f8sninger har redusert antall henvendelser til Statens vegvesens trafikant- og kj\u00f8ret\u00f8ytjenester de siste \u00e5rene.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8211;&nbsp;<\/strong>Da pandemien stoppet mye av aktiviteten i v\u00e5r, falt antallet henvendelser ytterligere. Men da vi \u00e5pnet igjen i slutten av april fikk vi langt flere telefonhenvendelser enn vi klarte \u00e5 besvare. Den travleste dagen hadde vi nesten 6000 henvendelser p\u00e5 telefon, sier Frode B\u00f8rstad i Statens vegvesen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3500 samtaler om dagen<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Fra slutten av april har vi hatt et snitt p\u00e5 over 3500 telefonhenvendelser hver dag. Det er en \u00f8kning p\u00e5 hele 25 prosent sammenlignet med 2019. Det har gjort at vi ikke har kunnet yte den servicen vi \u00f8nsker og brukerne forventer, sier B\u00f8rstad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mange av henvendelsene er&nbsp;fra kunder som skal bestille time til teoripr\u00f8ve. Statens vegvesen har av smittevernhensyn innf\u00f8rt timebestilling til alle f\u00f8rerkort- og kj\u00f8ret\u00f8ytjenestene, for \u00e5 unng\u00e5 store ansamlinger av kunder p\u00e5 trafikkstasjonene. Timebestilling gj\u00f8r at Statens vegvesen ogs\u00e5 f\u00e5r utnyttet ressursene effektivt der det er st\u00f8rst behov.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tatt grep<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8211;&nbsp;<\/strong>Vi har innf\u00f8rt et eget tastevalg p\u00e5 telefonen for de som trenger hjelp til \u00e5 bestille time. Vi tilbyr ogs\u00e5 \u00e5 ringe tilbake til dem som havner i telefonk\u00f8. Erfaringen viser at mange av de vi ringer tilbake til ikke svarer,&nbsp;fordi de&nbsp;har funnet ut av det de lurte p\u00e5 selv. Derfor har vi lagt inn en funksjon hvor brukerne m\u00e5 bekrefte fortsatt behov for at vi ringer tilbake, like f\u00f8r det er deres tur, sier B\u00f8rstad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bruk selvbetjeningsl\u00f8sningene<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Statens vegvesen har en rekke selvbetjeningsl\u00f8sninger, b\u00e5de innenfor f\u00f8rerkort- og kj\u00f8ret\u00f8ytjenestene.&nbsp;<a href=\"https:\/\/www.vegvesen.no\/om+statens+vegvesen\/om+organisasjonen\/om-vegvesenno\/digitale-tjenester\">Se alle tjenestene her.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8211; Vi har flere tjenester p\u00e5 nett enn mange er klar over. Et annet godt tips er \u00e5 logge deg inn p\u00e5&nbsp;<a href=\"https:\/\/www.vegvesen.no\/dinside\/\">Din side p\u00e5 vegvesen.no<\/a>.&nbsp;Her kan du selv finne informasjon om ditt f\u00f8rerkort og dine kj\u00f8ret\u00f8y, og status p\u00e5 eventuelle s\u00f8knader du har i v\u00e5re systemer, sier B\u00f8rstad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bruk nettsidene v\u00e5re<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nettsidene vegvesen.no\u00a0inneholder mye nyttig informasjon. I tillegg har\u00a0Statens vegvesen en elektronisk chattetjeneste som svarer p\u00e5 det meste innen f\u00f8rerkort og kj\u00f8ret\u00f8yregistrering.<\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\"><em>(Pressemelding fra Statens Vegvesen) <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>25 prosent flere telefonhenvendelser til Statens vegvesen. Ny teknologi og selvbetjeningsl\u00f8sninger har redusert antall henvendelser til Statens vegvesens trafikant- og kj\u00f8ret\u00f8ytjenester de siste \u00e5rene. &#8211;&nbsp;Da pandemien stoppet mye av aktiviteten i v\u00e5r, falt antallet henvendelser ytterligere. Men da vi \u00e5pnet igjen i slutten av april fikk vi langt flere telefonhenvendelser enn vi klarte \u00e5 besvare. [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":1475,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[172,454,177],"tags":[236,509,152],"adace-sponsor":[],"ppma_author":[723],"class_list":["post-31097","post","type-post","status-publish","format-standard","has-post-thumbnail","category-aktuelt","category-motor","category-naeringsliv","tag-pressemelding","tag-statens-vegvesen","tag-trafikk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Koronastenging ga telefonstorm - Indre24.no<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jobbhjelp.eu\/index.php\/2020\/12\/29\/koronastenging-ga-telefonstorm\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Koronastenging ga telefonstorm\" \/>\n<meta property=\"og:description\" content=\"(Pressemelding)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jobbhjelp.eu\/index.php\/2020\/12\/29\/koronastenging-ga-telefonstorm\/\" \/>\n<meta property=\"og:site_name\" content=\"Indre24.no\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-29T13:40:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jobbhjelp.eu\/wp-content\/uploads\/2018\/12\/StatensVegvesen_gt.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"552\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Pressemelding\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Skrevet av\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pressemelding\" \/>\n\t<meta name=\"twitter:label2\" content=\"Ansl. lesetid\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/jobbhjelp.eu\\\/index.php\\\/2020\\\/12\\\/29\\\/koronastenging-ga-telefonstorm\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jobbhjelp.eu\\\/index.php\\\/2020\\\/12\\\/29\\\/koronastenging-ga-telefonstorm\\\/\"},\"author\":{\"name\":\"Pressemelding\",\"@id\":\"https:\\\/\\\/jobbhjelp.eu\\\/#\\\/schema\\\/person\\\/891ac254a0dfb17ee4beaa32048fcc01\"},\"headline\":\"Koronastenging ga telefonstorm\",\"datePublished\":\"2020-12-29T13:40:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/jobbhjelp.eu\\\/index.php\\\/2020\\\/12\\\/29\\\/koronastenging-ga-telefonstorm\\\/\"},\"wordCount\":382,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/jobbhjelp.eu\\\/index.php\\\/2020\\\/12\\\/29\\\/koronastenging-ga-telefonstorm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/jobbhjelp.eu\\\/wp-content\\\/uploads\\\/2018\\\/12\\\/StatensVegvesen_gt.jpg\",\"keywords\":[\"Pressemelding\",\"Statens vegvesen\",\"Trafikk\"],\"articleSection\":[\"Aktuelt\",\"Motor\",\"N\u00e6ringsliv\"],\"inLanguage\":\"nb-NO\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jobbhjelp.eu\\\/index.php\\\/2020\\\/12\\\/29\\\/koronastenging-ga-telefonstorm\\\/\",\"url\":\"https:\\\/\\\/jobbhjelp.eu\\\/index.php\\\/2020\\\/12\\\/29\\\/koronastenging-ga-telefonstorm\\\/\",\"name\":\"Koronastenging ga telefonstorm - 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